FAQ

Most orders are processed within one to two business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Any questions about your order?  Please write to

You will also have the ability to cancel your entire order within 30 minutes of placing order within the order history section of your account or directly from your order confirmation email.  

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.
Difficulty in processing payment information.
Cannot ship to address provided.
A duplicate order was placed.
Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact NIANCE via email or at +41 44 991 3131.

Please contact us within 1 hour of order placement via email and we will do our best to accommodate your request to change or cancel your order.

Yes, we provide free global shipping. 

Sign Up for Our Newsletter

AND GET 15% OFF ON YOUR FIRST ORDER!

Be the first one to know about new NIANCE products, exclusive offers and more!