{"id":2895,"date":"2022-06-19T12:12:04","date_gmt":"2022-06-19T09:42:04","guid":{"rendered":"https:\/\/test.niance.com\/?page_id=2895"},"modified":"2022-07-10T13:34:12","modified_gmt":"2022-07-10T11:04:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/niance.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\r\n \r\n 1. TRAITEMENT DE LA COMMANDE<\/span> <\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\r\n\r\n
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La plupart des commandes sont trait\u00e9es dans un d\u00e9lai d'un \u00e0 deux jours ouvrables (le d\u00e9lai de traitement n'inclut pas les jours de week-end).
Les commandes pass\u00e9es le samedi et le dimanche seront trait\u00e9es le lundi suivant.
Les commandes sont trait\u00e9es et exp\u00e9di\u00e9es uniquement les jours ouvrables (du lundi au vendredi, hors jours f\u00e9ri\u00e9s).<\/p>

*Tous les achats sont soumis \u00e0 une autorisation bancaire avant d'\u00eatre trait\u00e9s. Seuls les achats autoris\u00e9s seront trait\u00e9s et exp\u00e9di\u00e9s.<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n 2. O\u00d9 EST MA COMMANDE ? <\/span> <\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\r\n\r\n
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Des questions sur votre commande ? Veuillez \u00e9crire \u00e0 info@niance.com<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n 3. ANNULATIONS DE COMMANDE <\/span> <\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\r\n\r\n
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Vous aurez \u00e9galement la possibilit\u00e9 d'annuler l'int\u00e9gralit\u00e9 de votre commande dans les 30 minutes suivant la commande dans la section Historique des commandes de votre compte ou directement \u00e0 partir de votre e-mail de confirmation de commande.\u00a0\u00a0<\/p>

Parfois, des commandes ou des parties de commande sont annul\u00e9es par notre syst\u00e8me pour diverses raisons. Certaines raisons sont :<\/p>

Article(s) non disponible(s).
Difficult\u00e9 \u00e0 traiter les informations de paiement.
Ne peut pas exp\u00e9dier \u00e0 l'adresse fournie.
Une commande en double a \u00e9t\u00e9 pass\u00e9e.
Annul\u00e9 suite \u00e0 une demande client.<\/p>

Si votre commande est annul\u00e9e, vous recevrez un avis par courriel expliquant la raison de l'annulation. Vous ne serez pas factur\u00e9 pour les articles annul\u00e9s. Si vous souhaitez passer une nouvelle commande ou si vous avez des questions concernant une commande annul\u00e9e, veuillez contacter NIANCE par e-mail ou au +41 44 991 3131.<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n 4. COMMENT MODIFIER OU ANNULER MA COMMANDE ? <\/span> <\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\r\n\r\n
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Veuillez nous contacter dans l'heure suivant la commande par e-mail et nous ferons de notre mieux pour r\u00e9pondre \u00e0 votre demande de modification ou d'annulation de votre commande.<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n 5. PUIS-JE COMMANDER DEPUIS L'EXT\u00c9RIEUR DE LA SUISSE ?<\/span> <\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\r\n\r\n
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Oui, nous fournissons la livraison mondiale gratuite.\u00a0<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQ 1. TRAITEMENT DES COMMANDES La plupart des commandes sont trait\u00e9es dans un d\u00e9lai d'un \u00e0 deux jours ouvrables (le d\u00e9lai de traitement ne comprend pas les jours de week-end).Les commandes pass\u00e9es le samedi et le dimanche seront trait\u00e9es le lundi suivant.Les commandes sont trait\u00e9es et exp\u00e9di\u00e9es uniquement les jours ouvrables (du lundi au vendredi, \u00e0 l'exclusion des principaux jours f\u00e9ri\u00e9s). *Les commandes pass\u00e9es le samedi et le dimanche seront trait\u00e9es le lundi suivant.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2895","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"niance.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"L\u2019image en vedette devrait \u00eatre au moins 200 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